AI consulting that builds and deploys, not PowerPoint.
We sit between the management consultant who leaves slides and the dev agency that doesn't understand the business, and do both. Strategy, systems, and AI tools that actually go live, with clear ownership and no consultant dependency.
- 01AI agents and agentic workflows tailored to your processes, running the work in your systems from incoming case to resolved case.
- 02AI strategy and AI tools with measurable impact across operations, sales, and marketing.
- 03Automation flows that eliminate manual work and make the business scalable.
- 04AI-driven SEO and marketing on Google, LinkedIn, and Meta.
- 05The SAMA platform, AI visibility, GEO-readiness, and content publishing.
- 06Customer Success and Support functions with clear KPI structure and playbooks.
This is for you if…
- You want to use AI but aren't sure where it actually creates business impact.
- You're experiencing churn or revenue loss you don't fully understand.
- You want to scale delivery and support without hiring linearly.
- You're tired of consultants who leave a report, but nothing that lives on.
If any of these resonate, a strategy call is the right first step.
Book strategy callEngaged when revenue risk and delivery capacity are business-critical
We build systems that can be operated, monitored, and improved, with clear ownership directly tied to business outcomes.
Built and led global Customer Success and Support functions with accountability for NRR, CSAT, SLA, and operational scale, not just process design.
Customer Success, Support, Revenue Operations, and AI governance are established as a coherent business system, not isolated initiatives.
We leave behind playbooks, dashboards, and tool configurations. The team operates independently without consultant dependency.
Services
Five entry points, same principle: we build and deploy, and leave behind a system you operate.
Customer Success for companies with recurring revenue
- Operating model & segmentation
- Health scoring & churn risk system
- Renewal & expansion playbooks
- QBR structure for management and customers
Delivery governance for Contact Center and Support
- WFM & staffing logic
- QA & coaching structure
- Case flows and routing
- KPI framework: SLA, CSAT, FCR, backlog
AI that delivers measurable business value, not pilot projects
- AI strategy and use case portfolio
- AI agents and custom tools (LLM, RAG, copilots)
- AI for Customer Success, support, and sales
- Governance, data quality, and safe usage
Processes run by AI agents, without linear headcount growth
- Process mapping and agent roadmap
- AI agents for support, sales, and back office
- Agentic workflows and orchestration (n8n, Make, Zapier, Power Automate)
- Integrations: CRM, ERP, ticketing, and BI
- Logging, permissions, and human in the loop
Google, LinkedIn, and Meta, powered by SAMA
- AI visibility & GEO optimization, AI mentions in ChatGPT, Perplexity, and Google AI
- AI tools for SEO: keyword, content, and technical optimization
- Google Ads & Performance Max with AI-driven bid management
- LinkedIn Ads & ABM for B2B, ICP, copy, and pipeline
- Meta, campaigns, creative, and funnel
SAMA: proof that we build AI for real
Most consultants talk about AI. We built our own platform. SAMA is the AI system we use to drive client visibility on Google, LinkedIn, and Meta, it tracks AI mentions and GEO-readiness, measures SEO health, and generates and publishes content, with a human in the loop.
We show AI in actual production, not in a pilot. What we built for ourselves, we build for you.
You get the system and the team around it: strategy, editor, optimization. Not just a license.
Tracking, automation, and content flows we establish for you, built on what we already run live.
Want to see SAMA live? We'll show it in the strategy call. →
Approach
Systematic, management-friendly, and built to last when the engagement ends.
We map the business model, customer portfolio, team structure, and system landscape. We identify where revenue risk, capacity shortage, and governance issues actually arise.
We design the operating model, KPI structure, playbooks, and system flows that fit together, from board report to daily operational task.
We build in the tools, train the team, and establish follow-up. The solution operates without consultant dependency.
Typical outcomes
What we deliver when customer business needs to be managed with precision.
Structured risk and renewal model with clear triggers, ownership, and follow-up.
Playbooks and milestones that make customer value clear and repeatable from day one.
Agentic workflows and tools that eliminate manual work and free up capacity, with a human in the loop.
AI-driven SEO and campaign management powered by SAMA, from keywords to published content.
QA, coaching, and operational governance that reduces firefighting and improves CSAT.
NRR, customer portfolio, campaign ROI, and revenue risk in a format that works for management and the board.
What we've delivered
Specific outcomes from completed engagements.
In-depth process analysis followed by implementation of AI agents automating ticket handling and internal routing, without replacing the existing platform.
Successifier established the customer function, defined processes, and implemented tooling that gave the team an operational system to take ownership of.
What you can cite about Successifier
Short, self-contained answers to the most common questions. Numbers and timeframes match our proposals.
- What is Successifier?
- Successifier AB (Swedish company reg. no. 559566-3864) is a Swedish consultancy in AI, automation and Customer Success based in the Stockholm area, founded by Rickard Collander. We build and deploy AI agents, automation flows and Customer Success functions for B2B and SaaS companies, and run SEO and GEO with our own platform SAMA.
- How fast is it?
- First workshop within 1–2 weeks. AI agents go from kickoff to production in 3–6 weeks: two weeks of mapping and three to four weeks of pilot. Contact center automation reaches reviewed automation within four weeks. Customer Success programs follow a 30/60/90-day plan.
- What does Successifier do with AI agents?
- We build and deploy AI agents and agentic workflows tailored to the client's own processes, where agents run an entire process in the client's systems: reading what comes in, fetching data, acting within set boundaries and handing over to a person when needed. Typical workflows are customer cases, order and invoice questions, lead handling and internal routing. Everything is logged, and the client decides per step where the agent may act on its own.
- What does it cost?
- Fixed price for the analysis and design phase (2–4 weeks). Then ongoing support per month or a program-based setup. Always a clear deliverable and clear ownership.
- What results have you delivered?
- In completed pilots, handling time has dropped by up to 85 percent. At a SaaS company with 80 employees, AI agents halved handling time without replacing the platform. Our platform Supportifier has handled over 100,000 customer emails, and about 25 percent of replies can be sent unchanged.
- Which products have you built?
- SAMA, our platform for AI visibility, SEO and content, which tracks AI mentions in ChatGPT, Perplexity and Google AI. Supportifier, our AI platform for customer service with knowledge base, help center, AI chat, AI forms, inbox and customer portal, at supportifier.se.
- Where are you and who do you work with?
- The office is in Älta outside Stockholm. Engagements in Sweden, the Nordics and Europe, in Swedish and English. Clients are B2B and SaaS companies in finance, industry, retail, services and the public sector, among others.
“We had a growing volume of customer emails and felt we couldn't quite keep up without compromising on quality. Successifier built a solution that handles the recurring cases automatically — without losing the personal, discreet tone that matters so much in our industry. The result is shorter response times and a team that gets to focus on what truly requires a human. Rickard is attentive, fast, and understands both the technology and our day-to-day. A partner rather than a vendor.”
FAQ
How quickly can we get started?
Typically with an initial workshop within 1-2 weeks, followed by a 30/60/90-day plan.
Do you work with our existing tools?
Yes. The goal is improvement with minimal friction. We recommend changes only when justified.
Is this just strategy?
No. We deliver strategy and implementation: processes, dashboards, playbooks, and enablement.
How does pricing work?
Fixed price for the analysis and design phase (2-4 weeks), then ongoing support per month or a program-based engagement. Always clear deliverables and clear ownership.
About us
Successifier is led by Rickard Collander with extensive experience building and operating Customer Success and Support in enterprise and scale-up environments, with accountability for revenue protection, operational delivery, and management reporting. Our strength is building systems that work for management, managers, and teams simultaneously.
We don't deliver slides, we leave behind a system the team actually operates.
Rickard leads the engagement. Depending on scope, we bring in a curated network of specialists and sub-consultants, selected for the task, not to fill a schedule.
Successifier automated our email handling in a way that actually works in practice. Customers get faster replies and our team can spend time where it's needed most. Rickard understood our business from day one.
Book strategy call
Pick a time that works for you right in the calendar — 30 minutes, no pitch. We pinpoint your biggest revenue or delivery risk. Prefer email? Write to rc@successifier.com.